Shipping information
Shipping and Delivery. Version: October 3, 2026.
Seller and dispatch origin
Your seller is PokeCustoms GmbH, Forststraße 18, 73730 Esslingen am Neckar, Germany. Orders are dispatched from Germany. For delivery questions, contact info@ecchii.com or +49 156 79812087.
Available destinations
We ship worldwide. Enter your actual delivery address and postal code at checkout to see the available shipping option before ordering. An order for a destination without an available shipping option cannot be placed.
Standard shipping charges
- Gross merchandise subtotal below USD 50: USD 9.90 shipping.
- Gross merchandise subtotal of USD 50 or more: free shipping.
The threshold uses the merchandise subtotal after discounts and excludes shipping. USD 9.90 is the total standard shipping charge, including any VAT we must collect on shipping. All amounts are in U.S. dollars (USD).
These are the conditions for ordinary store orders. A free-product campaign or another promotion may have its own expressly stated shipping conditions. Any shipping payment specifically agreed for that campaign is governed by its separate terms, not the ordinary free-shipping threshold.
Production and delivery time
Production and processing take 2–3 business days. Business days for this purpose are Monday to Friday, excluding public holidays at our place of business. The order cut-off is 12:00 noon German local time (Europe/Berlin, CET or CEST as applicable). Orders placed after the cut-off or outside our business days begin processing on the next business day.
Delivery after dispatch takes an estimated 1–3 business days within Germany or 5–10 business days (1–2 working weeks) elsewhere. Delivery days are Monday to Friday; public holidays can extend these estimates. Production and processing come first; the delivery period is additional. The total period therefore consists of 2–3 business days for production and processing, followed by 1–3 business days for delivery within Germany or 5–10 business days elsewhere.
Any different delivery period expressly provided for a specific product before ordering applies to that product. If we become aware of a material delay, we will inform you. International customs processing can affect delivery times. This does not remove statutory rights arising from late or failed delivery.
Separate parcels
Products from the same order may arrive in separate parcels. We do not charge additional shipping merely because we split an order.
Taxes and import charges
Our stated consumer prices include applicable VAT and other taxes that we must collect. Additional import duties, import taxes and customs-clearance charges may be imposed when goods are imported into the destination. Such charges are not included in our product prices or shipping charge and are payable by the recipient to the authority or carrier concerned.
These additional charges depend on the destination and shipment; we cannot state a single worldwide amount. They can also apply in territories outside the EU customs or VAT area. Please check the applicable destination rules before ordering.
Lost, damaged or delayed deliveries
Contact us with your order number if a delivery is missing, delayed, damaged or incorrect. For consumer purchases, we normally bear the transport risk until you or a recipient designated by you receives the goods. The statutory exception for a carrier independently commissioned by the consumer and not previously offered by us remains unaffected.
Returns
Return address: PokeCustoms GmbH, Forststraße 18, 73730 Esslingen am Neckar, Germany. Our Withdrawal and Returns Policy explains the 14-day withdrawal and return conditions. You pay direct return-postage costs for a change-of-mind return. Necessary costs of a statutory remedy for defective or incorrect goods are our responsibility.