Terms and Conditions

Terms and Conditions. Version: October 2, 2026.

1. Seller and scope

The seller for new purchases governed by these terms at ecchii.com is PokeCustoms GmbH, Forststraße 18, 73730 Esslingen am Neckar, Germany. Managing director: Emre Yildirim. Commercial register: Amtsgericht Stuttgart, HRB 782114. VAT identification number: DE351123943.

Email: info@ecchii.com. Telephone: +49 156 79812087. The same postal address can be used for complaints and returns.

These terms concern purchases of physical goods. The terms supplied for your order apply to that order. A later change to this page does not retrospectively change an existing contract, its seller or previously recorded consent. Separate campaign terms apply where expressly presented for that campaign; they do not reduce mandatory consumer rights.

2. Products and the ordering process

The product description and the options selected for your order determine the goods supplied. Products designated for adults are intended only for adults. Select the required product, variation and quantity, add them to the cart, and proceed to checkout. Before submitting your order, you can review the items, price, shipping charge, delivery address and payment method. Correct an entry in its field or return to the cart to change the items or quantity.

Product listings are invitations to place an order. By submitting the final order using the button that indicates your obligation to pay, you make a binding offer to purchase the goods in the order summary.

We accept your offer by expressly confirming acceptance, by dispatching the goods, or by collecting payment for the order, whichever occurs first. A technical payment authorisation that only reserves an amount is not collection of payment. An automated email that only acknowledges receipt of the order does not, by itself, constitute acceptance. Any acceptance already communicated or resulting from collection of payment remains effective.

3. Language and contract information

The ordering language is English. Mandatory rights are not restricted by the ordering language.

We store the order data needed to perform the contract. You can save or print these terms and the checkout information before ordering. You can request information about your order by contacting us; a permanent, unchanged online archive of the complete contract is not promised. You are entitled to receive a contract confirmation containing the contract information, including the applicable terms and withdrawal information, on a durable medium, such as email, within a reasonable time after the contract is concluded and no later than delivery.

4. Prices and payment

Prices are in U.S. dollars (USD). Our stated consumer prices are total prices including applicable VAT and other taxes that we must collect, where applicable. Shipping charges are additional unless free shipping applies. We do not add VAT on top of a stated gross price.

The payment methods available for the particular order and the total payable to us are shown during checkout. A payment service may require authentication. If the currency of your bank or payment account differs from USD, your bank or payment service may apply its own currency-conversion terms and fees.

Additional import duties, import taxes and customs-clearance charges may be payable by the recipient to an authority or carrier where the destination imposes them. Such charges are not included in our prices or shipping charge. This can also affect territories outside the EU customs or VAT area. See our Shipping Policy.

5. Shipping and delivery

Orders are dispatched from Germany. We ship worldwide. The shipping option available for your actual delivery address is shown during checkout before you submit your order.

For ordinary store orders, standard shipping is USD 9.90 when the merchandise subtotal is below USD 50, and free when that subtotal is USD 50 or more. The threshold is calculated after discounts, using the gross merchandise subtotal and excluding shipping. The USD 9.90 shipping charge is a gross amount including any VAT we must collect on shipping. Separate, clearly stated campaign shipping conditions remain separate.

Production and processing take 2–3 business days, followed by an estimated 2–3 days for delivery within Germany or 1–2 weeks elsewhere after dispatch. For production and processing, business days are Monday to Friday, excluding public holidays at our place of business. These two periods are consecutive, not alternatives. A different delivery period expressly provided for the particular product before the order is placed applies to that product.

Items may arrive in separate parcels. We do not charge extra merely because we split an order. If we learn of a material delay, we will inform you. Customs processing can delay delivery, but this does not exclude statutory remedies for late or failed delivery.

For consumer purchases, the risk of loss or damage in transit normally remains with us until you or a recipient designated by you receives the goods. The statutory exception for a carrier independently commissioned by the consumer and not previously offered by us remains unaffected.

6. Withdrawal and returns

The Withdrawal and Returns Policy contains the withdrawal instructions and model withdrawal form. Our 14-day change-of-mind return offer applies to all products, including purchases by customers outside the EU, on the conditions set out there. Making a standard catalogue design only after an order is received does not remove this entitlement. We do not impose a blanket exclusion for print-on-demand or made-to-order goods.

You bear the direct cost of returning goods for a change of mind. If the whole contract is withdrawn from, the original standard delivery charge is reimbursed as described in the withdrawal instructions. No restocking fee is charged. Unused original packaging is not a condition of exercising a statutory withdrawal right.

We also retain our promise to issue a return refund within 7 business days after receiving the returned goods. Inspection will not extend that period. An earlier statutory repayment deadline or an obligation to reimburse upon evidence of return takes precedence. A refund will not be replaced with store credit without your agreement.

7. Defective or incorrect goods and liability

Statutory rights concerning defective, damaged, incorrect or undelivered goods apply. Contact us with your order number and a description of the issue so that we can arrange the appropriate remedy. We bear the necessary costs of a statutory remedy, including necessary postage. The 14-day change-of-mind period does not shorten your statutory defect rights.

We do not use these terms to exclude or limit statutory liability. In particular, nothing here excludes liability for intent, gross negligence, injury to life, body or health, or mandatory product liability.

8. Personal information and marketing

Our Privacy Policy explains the processing of personal information. Buying a product or accepting these terms is not consent to optional newsletters or advertising. Any newsletter consent is requested separately and can be withdrawn.

9. Product and intellectual-property information

Please read the product-specific information, including any statement that an item is a custom or proxy product. The appearance of a third-party name or mark does not, by itself, establish sponsorship, authorisation or affiliation. If you believe a listing infringes your rights, contact info@ecchii.com with the listing URL and information identifying the rights and issue concerned.

10. Complaints and consumer dispute resolution

Please direct questions or complaints to the email, telephone number or postal address in section 1. We are not willing to participate in dispute-resolution proceedings before a consumer arbitration board. This does not affect your right to use the courts or other mandatory remedies.

These terms do not restrict mandatory consumer protections under applicable law.