Terms and Conditions
Effective date: 15 September 2026
1. The seller
These terms concern purchases of physical products through ecchii.com. The seller is VISUALMIND DESIGNS LTDA, CNPJ 67.668.628/0001-30, Avenida Hercílio Luz, 639, Sala 1104, Cond. Alpha Centauri, Centro, Florianópolis, SC 88020-000, Brazil. Contact us at info@ecchii.com.
2. Products and ordering
Read the description of the particular product and select the required options before ordering. The selected variation determines the product supplied and its price. Check the quantities, delivery address, and order summary before submitting payment. Contact us promptly if you notice an error.
We currently accept orders for delivery to the United States only. Availability and delivery options depend on the address entered at checkout. Products marked for adults are intended only for adults.
3. Prices and payment
Review the currency, item prices, shipping charge, and any taxes displayed in the final checkout summary before placing your order. Use a payment method offered at checkout. The payment provider may require additional verification to authorize your payment.
Keep your order confirmation and payment records. If you have a question about a charge or the status of an order, contact us with the order number.
4. Production and delivery
Shipping to the United States costs USD 9.90 for orders with a merchandise subtotal below USD 50 and is free for orders with a merchandise subtotal of USD 50 or more. The threshold is calculated after discounts and excludes taxes and shipping charges.
Our processing and production time is 2–3 days. Estimated delivery takes a further 1–2 weeks after shipment. These estimates apply to all products. Full details, including split shipments, are set out in our Shipping Policy.
If we cannot ship within the stated time, we will contact you about the delay and your options, including cancellation and a refund where required by applicable law. A delivery estimate does not remove your rights concerning late or undelivered goods.
5. Returns and order problems
We offer returns on all products. Notify us within 14 days after receiving the product, then send it back within a further 14 days after notifying us. For a change-of-mind return, you pay the return-shipping costs and any original shipping charge is not refunded. We issue refunds to the original payment method within 7 business days after receiving and inspecting the return. See our Returns and Refunds Policy for the procedure and return address in Brazil.
If an item is damaged, defective, incorrect, or missing, contact us so we can investigate and address the problem. We cover the necessary costs of resolving damaged, defective, or incorrect goods, including necessary shipping costs. Our voluntary returns policy does not replace any mandatory rights, refund deadlines, or remedies available under applicable law.
6. Product and intellectual-property questions
Read the product-specific information carefully, including any explanation that an item is a custom or proxy product. The appearance of a third-party name or mark does not, by itself, establish sponsorship, authorization, or affiliation.
If you believe a listing infringes your rights, contact info@ecchii.com with the listing URL and information identifying the rights and issue concerned.
7. Personal information
Our Privacy and Cookie Notice explains how information is handled in connection with the store, payments, support, and website features. These terms do not replace any consent that is separately required for a particular use of personal information.
8. Questions and mandatory rights
Please contact us first if you need assistance with an order. Nothing in these terms excludes or limits consumer rights, privacy rights, or remedies that cannot lawfully be excluded or limited.
Changes to these terms will be identified by the effective date above. A later revision does not by itself change the terms of an order already placed.